A vital tool for any construction company is its Customer Relationship Management, otherwise known as CRM. It is typical for this cloud-based software to place an emphasis on key relationships, communication, and making data immediately available. The construction industry has its roots in relationships. Clients tend to award projects to those construction firms a client knows well and trusts. For this reason, all members of a construction team need to be well versed in working with customers. They need to see the full picture to understand what is required to fulfill the project requirements. Your construction company can turn to construction CRM software to make life easier, impress new clients, and improve relationships with existing clients. The following are the top features of an effective CRM program:
Construction CRM Project Management
To keep the construction process running smoothly, CRM needs to allow you to map out each project. When you have this outline, you can keep track of all parties, phases, and activities involved. A project manager uses construction CRM to create a smooth workflow to facilitate an efficient project.
Centralized Data
All of your customer and project information must be available to anyone who needs it, which is why construction software is essential. Having centralized and up-to-date data not only saves time when searching for info but decreases the chances of missteps and mistakes.
Customization and Support
A construction CRM should have the capability to expand to meet the contractor’s changing needs and those of its customers. A CRM system that is easy to customize and maintain will provide the best service during a construction project.
Pipeline Tracking
In addition to managing the construction process, a quality system should also equip your business with potential leads, your current bid projects, and your current customers’ status.
FI•CON Fabrication and Construction is here to meet your most challenging needs and utilizes construction CRM to ensure a smooth and successful project. FI•CON fabrication and construction services can meet the most challenging projects. By combining these two services and our strategic engineering partnerships, we can design, construct, and customize a project to meet your building and fabrication requirements. Additionally, we can supply and install conveyor chain systems and evaporators. We work in a wide range of industries, including manufacturing, ports, mining, education, warehousing, health care, retail, and water treatment. To discuss your next project, contact us at ficonusa.com or (386) 792-3060.
